Terms for Travellers

1. Who is who

For Holidays is a technology platform that connects travellers with independent tourism businesses (the "Operators") and collects payment on their behalf. The contract for the activity is concluded directly between you and the Operator whose identity is shown on the booking page. The Operator alone is responsible for organising and delivering the activity, its safety, the information it provides, its licences and insurance, and for issuing you an invoice or receipt where applicable.

For Holidays is not the organiser or provider of the activity and does not guarantee it. Booking a single activity is not a package travel arrangement.

2. How to book

To book you must be of legal age (or have your legal guardian's authorisation) and provide truthful details: name, email and, if the Operator requires it, phone number. The booking is confirmed when payment is completed and you receive a confirmation email. If it does not arrive within a few minutes, check your spam folder or write to hola@forholidays.app.

Before paying, check the description, date, time, meeting point, requirements (age, fitness, equipment) and the activity's cancellation policy. You are responsible for meeting the Operator's requirements and safety instructions.

3. Price and payment

The activity price is set by the Operator, taxes included. In addition, before you pay the system shows, as a separate line, For Holidays' booking fee (6% of the activity price, with a minimum of EUR 2.50 per booking) and the total to pay. You will not be charged any other amount without being told first.

Payment is made in euros through Stripe, by card or other methods available. Stripe handles your card details directly: For Holidays does not receive or store them.

4. Cancellations, changes and refunds

The cancellation policy that applies to your booking is the one set by the Operator and shown before you pay. If the Operator has not set one, the default policy on the cancellation page applies.

If the Operator cancels the activity you are entitled to a full refund of what you paid, including the booking fee, or to reschedule if you prefer.

About the right of withdrawal: under article 103(l) of the Spanish consolidated Consumer Protection Act, the 14-day right of withdrawal does not apply to contracts for leisure activities that provide for a specific date or period of performance. You can therefore only cancel and be refunded under the terms of the activity's cancellation policy, or if the Operator expressly offers otherwise.

Refunds are paid to the payment method used. How long it takes to show in your account depends on your bank.

5. Your obligations and conduct

You must arrive on time, follow the Operator's instructions, tell it of any circumstance (health, allergies, mobility) relevant to your safety and that of others, and respect other participants and the environment. The Operator may refuse participation, without refund, to anyone who breaches safety rules or endangers others.

6. Liability

The Operator is liable to you for the proper performance of the activity. For Holidays is liable for the proper provision of the platform and for handling your payment and data in accordance with the law. Nothing in these terms limits your non-waivable rights as a consumer or excludes liability that cannot be excluded by law (including for wilful misconduct or negligence).

We do not guarantee that the platform is always available. We are not liable for indirect damage or damage arising from force majeure, to the extent permitted by law.

7. Complaints

If you have a problem with an activity, contact the Operator first. If you get no answer, or need help with your payment or the platform, write to hola@forholidays.app and we will reply within [COMPLETAR: complaint response time, e.g. 10 working days].

Official complaint forms are available [COMPLETAR: confirm applicable complaint-form procedure (Catalonia) and whether the company is adhered to any consumer arbitration or alternative dispute resolution scheme]. Without prejudice to this, you may go to the courts that have jurisdiction over you.

8. Personal data

We process your data in accordance with the privacy policy. We share with the Operator the data needed to deliver the activity (name, email, phone if requested, and booking details).

9. Governing law and jurisdiction

These terms are governed by Spanish law. If you are a consumer, you also have the benefit of the mandatory rules of your country of habitual residence and may bring proceedings in the courts of your home.

Language: these terms are available in Spanish, Catalan, English and Dutch. If there is any discrepancy the Spanish version prevails.